Custom Products - All Sales Final
Due to the custom, made-to-order nature of our rhinestone products, we have a strict no refunds and no returns policy.
Each rhinestone transfer is produced specifically for your order based on your design and specifications. Once production begins, materials are cut and assembled uniquely for your order and cannot be resold or reused.
Order Cancellation
You may request to cancel an order under the following conditions:
- Before Production: If your order has not been sent to production, it can be cancelled on the same business day
- During Production: Once an order is in production, it cannot be cancelled, even if requested on the same business day
To request a cancellation, email contact@rhinely.com immediately with your order number.
Damaged or Defective Items
While we do not accept returns or provide refunds, we want you to receive quality products. If your order arrives damaged or defective:
Reporting Requirements
- Contact us within 3 business days of delivery
- Email contact@rhinely.com with:
- Your order number
- Clear photographs showing the damage or defect
- A description of the issue
Resolution Process
We will review each claim on a case-by-case basis. If we determine there was a manufacturing defect or shipping damage that was our responsibility, we may offer:
- A replacement of the affected item(s)
- Other resolution at our discretion
What Is NOT Covered
- Issues not reported within 3 business days of delivery
- Damage caused by improper application of transfers
- Changes in preference or buyer's remorse
- Minor variations that are inherent to handcrafted products
- Issues caused by washing or wear after application
Lost Shipments
If your tracking shows your package as delivered but you did not receive it:
- Check with neighbors and household members
- Contact the shipping carrier directly
- Contact us within 3 business days if still unresolved
We are not responsible for packages marked as delivered by the carrier.
Digital Products
Digital products (design files, exports, etc.) are non-refundable once accessed or downloaded.
Subscription Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods.
Questions
For questions about orders or issues, contact contact@rhinely.com.
