How can we help you?

Rhinely is a platform that connects rhinestone design creators with customers who want to purchase and customize professional rhinestone templates. Our platform provides:

• For Designers: A powerful online design tool to create stunning rhinestone patterns, sell your templates, and earn royalties.
• For Customers: Access to thousands of professionally designed rhinestone templates that you can customize, download, and use for your projects.
• Fulfillment Services: We offer printing and fulfillment services through our partner Modapaya LLC to bring your designs to life.

Creating an account on Rhinely is free and easy:

• Click the "Sign Up" button in the top right corner of the page
• Enter your email address and create a password
• Verify your email address by clicking the link we send you
• Complete your profile with your name and preferences

Once registered, you can start browsing templates, using the designer, and making purchases immediately!

The Rhinely Designer is our powerful online tool for creating rhinestone patterns. Here's how to get started:

• Access the Designer: From your dashboard, click "Open Designer" or "Create New Design"
• Choose a Template: Start from scratch or select from our library of templates
• Add Elements: Use text, shapes, and images as the basis for your rhinestone patterns
• Apply Rhinestones: Use our smart-fill feature to automatically place rhinestones or manually position them
• Customize Colors: Choose from a variety of rhinestone colors and sizes
• Export: Download your design in various formats for cutting machines or fulfillment

Creating your first rhinestone design is simple:

• Step 1: Open the Rhinely Designer from your dashboard
• Step 2: Set your canvas size based on your project needs
• Step 3: Add text or import an SVG/image as your base design
• Step 4: Select the element and click "Smart Fill" to automatically place rhinestones
• Step 5: Adjust rhinestone size, spacing, and colors as needed
• Step 6: Preview your design and make any final adjustments
• Step 7: Save and export your design!

Tip: Start with simple text designs to get familiar with the tools before moving to complex graphics.

Rhinely offers both free and premium options:

• Free Account: Create an account, browse templates, and access basic designer features at no cost
• Premium Plans: Unlock advanced features, unlimited exports, full template library access, and more

Visit our Pricing Page to compare plans and find the best option for your needs.

Becoming a seller on Rhinely is straightforward:

• Step 1: Create a Rhinely account if you don't have one
• Step 2: Go to your dashboard and click "Become a Seller"
• Step 3: Complete your seller profile with your shop name and description
• Step 4: Set up your payment information to receive earnings
• Step 5: Start creating and uploading your rhinestone designs!

Once approved, your seller dashboard will be activated and you can start listing templates.

To upload and sell your designs:

• Create your design in the Rhinely Designer
• Save your design to your library
• From your seller dashboard, click "Add New Product"
• Select your design and add product details (title, description, tags)
• Set your price and commission preferences
• Upload preview images
• Submit for review and publish!

Rhinely offers competitive royalty rates for sellers:

• You set your own prices for your templates
• Earn a percentage of each sale (varies by plan)
• Premium seller accounts may qualify for higher royalty rates
• Payments are processed monthly to your connected payment method

Check your seller dashboard for detailed earnings breakdowns and payment history.

Seller payments are processed as follows:

• Payment Schedule: Payments are processed monthly
• Minimum Threshold: A minimum balance must be reached before payout
• Payment Methods: PayPal, Stripe, or direct bank transfer (availability varies by region)
• Processing Time: Payments are typically received within 5-7 business days after processing

You can track your earnings and payment status in your seller dashboard.

To ensure quality across our marketplace, designs must meet these requirements:

• Originality: All designs must be your original work
• Quality: Designs should be clean, professional, and production-ready
• File Format: Create designs using the Rhinely Designer for best compatibility
• No Copyrighted Content: Don't use trademarked logos, characters, or copyrighted material
• Preview Images: Include clear, high-quality preview images

All submissions are reviewed before being published to the marketplace.

Purchasing a template on Rhinely is easy:

• Browse our marketplace or use the search to find designs
• Click on a template to view details and preview
• Click "Add to Cart" or "Buy Now"
• Complete checkout with your preferred payment method
• Access your purchased templates instantly in your dashboard

All purchases are immediately available in your account for editing and downloading.

Yes! All templates purchased on Rhinely are fully editable:

• Change Text: Modify any text elements with your own words
• Adjust Colors: Change rhinestone colors to match your project
• Resize Elements: Scale and reposition design elements
• Add/Remove Rhinestones: Customize the rhinestone placement
• Change Sizes: Adjust rhinestone sizes throughout the design

Open any purchased template in the Rhinely Designer to start customizing!

Rhinely supports multiple export formats for your convenience:

• SVG: Scalable vector graphics for cutting machines like Silhouette and Cricut
• PNG: High-resolution image files for printing
• PDF: Print-ready documents with rhinestone placement guides
• RHN: Native Rhinely format for future editing

The available formats may vary based on your subscription plan.

Yes, most templates include commercial use rights:

• Create physical products using the rhinestone designs
• Sell finished products at craft fairs, online stores, etc.
• Use for client projects and custom orders

Note: You cannot resell or redistribute the digital template files themselves. Check each template's specific license for details.

Due to the digital nature of our products:

• Digital template purchases are generally non-refundable once downloaded
• If you experience technical issues, contact our support team
• We may offer refunds or credits in cases of duplicate purchases or technical problems
• Subscription refunds follow our cancellation policy

Please review the template preview carefully before purchasing. Contact contact@rhinely.com for any issues.

To change your subscription plan:

• Log in to your Rhinely account
• Go to Settings → Billing
• Click "Change Plan"
• Select your new plan (upgrade or downgrade)
• Confirm the change

Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

To cancel your subscription:

• Go to Settings → Billing in your account
• Click "Cancel Subscription"
• Follow the prompts to confirm cancellation

You'll retain access to premium features until the end of your current billing period. Your designs and purchases remain accessible after cancellation.

To update your payment information:

• Go to Settings → Billing → Payment Methods
• Click "Add New Card" or "Update" on an existing method
• Enter your new payment details
• Save changes

We accept major credit cards, debit cards, and PayPal.

To reset your password:

• Click "Forgot Password" on the login page
• Enter your email address
• Check your email for the reset link
• Click the link and create a new password

If you don't receive the email, check your spam folder or contact support.

To delete your account:

• Contact us at contact@rhinely.com
• Request account deletion from your registered email
• We'll process your request within 30 days

Warning: Account deletion is permanent. All designs, purchases, and data will be removed and cannot be recovered.

The Rhinely Designer works best on these browsers:

• Google Chrome (Recommended) - Latest version
• Mozilla Firefox - Latest version
• Microsoft Edge - Latest version
• Safari - Version 14 or later

For the best experience, keep your browser updated to the latest version. Some features may not work properly on outdated browsers.

The Rhinely Designer supports these file formats for imports:

• SVG: Vector graphics (recommended for best results)
• PNG: Image files with transparency support
• JPG/JPEG: Standard image files
• GIF: Image files

For rhinestone conversion, SVG files provide the cleanest results.

If the designer is running slowly, try these solutions:

• Clear browser cache: Press Ctrl+Shift+Delete and clear cached files
• Close other tabs: Free up browser memory by closing unused tabs
• Disable extensions: Some browser extensions can interfere with performance
• Use Chrome: Our designer is optimized for Google Chrome
• Check your internet: A stable connection is required for best performance
• Reduce design complexity: Very large designs with many rhinestones may affect performance

If downloads aren't working:

• Check your browser's download settings and pop-up blocker
• Try a different browser
• Ensure you have a stable internet connection
• Check if your download folder has sufficient space
• Try downloading in a smaller file format first

If problems persist, contact contact@rhinely.com with details about your browser and the error you're seeing.

Yes! Rhinely designs are compatible with popular cutting machines:

• Silhouette Cameo: Export as SVG and import into Silhouette Studio
• Cricut: Export as SVG and upload to Design Space
• Brother ScanNCut: Export as SVG
• Other vinyl cutters: Most accept SVG format

Our export options include proper scaling and cut lines for rhinestone template production.

Through our partner Modapaya LLC, we offer comprehensive rhinestone fulfillment services:

• Rhinestone Transfer Production: We produce ready-to-apply rhinestone transfers from your designs
• Custom Orders: Order transfers for your own inventory or customer orders
• Wholesale Options: Bulk pricing available for larger orders
• Drop Shipping: We can ship directly to your customers

To order rhinestone transfers:

• Create or select a design in the Rhinely Designer
• Click "Order Fulfillment" or "Order Transfers"
• Select quantity, rhinestone quality, and any options
• Provide shipping information
• Complete payment

Orders are typically produced and shipped within 3-5 business days.

Fulfillment timelines:

• Production Time: 2-5 business days depending on order size
• Standard Shipping: 5-7 business days after production
• Express Shipping: 2-3 business days after production
• Rush Orders: Contact us for expedited production

You'll receive tracking information once your order ships.

We offer a variety of rhinestone options:

• Sizes: SS6, SS10, SS12, SS16, SS20, SS30, and more
• Colors: Crystal clear, colored stones, AB finishes, and specialty colors
• Quality Grades: Standard, Premium, and Swarovski-grade options
• Transfer Material: Hot fix and cold fix options available

Yes, we ship worldwide! International shipping details:

• Available Countries: We ship to most countries worldwide
• Shipping Time: 7-21 business days depending on destination
• Customs: Customer is responsible for any import duties or taxes
• Tracking: All international orders include tracking

Shipping costs are calculated at checkout based on destination.