How can we help you?

Rhinely is a professional rhinestone design and fulfillment platform operated by Modapaya LLC. We provide:

• Designer App: A powerful online tool to create stunning rhinestone patterns with smart-fill technology
• Fulfillment Services: We produce professional rhinestone transfers from your designs and ship them directly to you or your customers
• Drop Shipping: We can fulfill orders directly to your customers on your behalf

Whether you're creating designs for your own business or ordering rhinestone transfers, Rhinely has you covered.

Creating a Rhinely account is free and easy:

• Click the "Sign Up" button in the top right corner
• Enter your email address and create a password
• Verify your email address by clicking the link we send you
• Complete your profile with your name and preferences

Once registered, you can immediately access our free Designer app and start creating designs!

Yes — our Basic plan is free and includes:

• Up to 3 saved designs
• Up to 8,000 rhinestones per design
• Full access to the Designer app and core tools
• Order fulfillment access (with watermark on exports)

Paid plans remove the watermark, raise the per-design stone limit, unlock AI tools, SVG exports, fulfillment discounts, and team seats. See the Pricing page for the current lineup and prices.

Rhinely currently offers four tiers (each available monthly or annual):

• Basic (free): 3 designs, 8,000 rhinestones per design, watermarked exports.
• Pro: Unlimited designs, 12,000 rhinestones per design, no watermark, 30 AI tokens/month, 500 SVG exports/month, custom font requests, fulfillment access with a 15% discount.
• Studio: Everything in Pro plus 99 AI tokens/month, unlimited SVG exports, 3 team seats, ability to create a team, priority support, 25% fulfillment discount.
• Enterprise: Everything in Studio plus 15 team seats and the highest discount tier — for high-volume businesses.

Pricing and feature lists change as we add capabilities — the live Pricing page is always authoritative.

To access the Rhinely Designer:

• Log in to your Rhinely account
• Click "Open Designer" or "Create New Design" from your dashboard
• The Designer will open in a new tab

The Designer works best in Google Chrome for optimal performance.

Currently, we support the following rhinestone sizes:

• SS6: Our main stone size (2mm) - perfect for detailed work and text
• SS10: Coming soon! Medium size (2.8mm)
• SS16: Coming soon! Larger size (4mm) for bold designs

SS6 stones provide excellent detail and are ideal for most rhinestone transfer projects.

Yes! You can upload your own graphics to use as the basis for rhinestone designs:

• SVG: Vector graphics (recommended for best results)
• PNG: Image files with transparency support
• JPG/JPEG: Standard image files
• GIF: Image files

For best rhinestone conversion results, we recommend using SVG files with clean, solid shapes.

Your designs are automatically associated with your account:

• Click "Save" or press Ctrl+S (Cmd+S on Mac) to save your work
• Access all your saved designs from your dashboard
• Organize designs into folders (available on premium plans)
• Duplicate designs to create variations
• Delete designs you no longer need

Your designs are stored securely in the cloud and accessible from any device.

Rhinely supports the following export formats:

• PNG: High-resolution image files
• SVG: Scalable vector graphics for cutting machines (Silhouette, Cricut)

Note: SVG export requires a premium subscription.

Yes! Rhinely designs work with popular cutting machines:

• Silhouette Cameo: Export as SVG and import into Silhouette Studio
• Cricut: Export as SVG and upload to Design Space

Our exports include proper scaling and cut lines for rhinestone template production.

Fulfillment is our production and shipping service. When you order fulfillment:

• We professionally produce your rhinestone design as a ready-to-apply transfer
• Each transfer is made with high-quality hotfix rhinestones
• We handle packaging and shipping directly to you or your customers

This means you can sell rhinestone products without owning production equipment!

To order rhinestone transfers:

• Create or select a design in the Rhinely Designer
• Click "Order Fulfillment" or "Order Transfers"
• Select quantity and any options
• Provide shipping information
• Complete payment

Under normal circumstances, most orders ship within 3 business days.

No minimums! You can order as few or as many transfers as you need.

This makes it easy to:

• Order samples before committing to larger quantities
• Fulfill single custom orders for your customers
• Test new designs with small batches

Bulk orders may qualify for volume discounts.

Absolutely! You can order fulfillment for any design you create in the Rhinely Designer.

• Create your design using our tools
• Save it to your account
• Order fulfillment whenever you need transfers produced

You retain full ownership of your original designs.

With drop shipping, we ship orders directly to your customers on your behalf:

• Your customer places an order on your store
• You submit the order to Rhinely for fulfillment
• We produce the rhinestone transfer
• We ship directly to your customer with your branding (or plain packaging)

Drop shipping is available to approved sellers on paid plans. See the Pricing page for current plan eligibility.

We offer various rhinestone options for fulfillment orders:

• Sizes: SS6 (primary), with SS10 and SS16 coming soon
• Colors: Crystal clear, colored stones, AB finishes, and specialty colors
• Quality: High-quality hotfix rhinestones that last wash after wash
• Transfer Material: Professional-grade transfer tape

Don't. Order routing depends on the SKU pattern Rhinely generates (RHN-…) being preserved on every variation. If you edit variation SKUs directly on Etsy after linking, one of three things will happen to incoming orders:

• SKU removed or non-RHN: our sync drops the transaction silently — buyer paid, we never ship.
• SKU changed to a different design's SKU: we ship the wrong design.
• Duplicate SKU added across variations: we still fulfill correctly, but your Etsy stock counts will diverge from what we ship.

If you need to change which design a listing sells, or change the blanks/sizes/colors offered, re-run the linking flow from Omni Channel → Link Existing Listing. That replaces the variations cleanly with a fresh SKU pattern. Per our Acceptable Content and Fulfillment policies, Rhinely is not liable for fulfillment errors caused by manual SKU edits, duplicated SKUs, or other marketplace-side modifications to linked listings.

Sold out / inactive on Etsy: the link stays alive in Rhinely. As soon as new buyer orders flow in (or you re-stock and reactivate), order sync resumes automatically. Etsy doesn't auto-reactivate a sold-out listing when inventory comes back, so the relinking flow nudges state back to active when applicable.

Deleted on Etsy: the link is dead. Our daily orphan-link sweep flags vendor_etsy_products.status = orphaned within 24 hours. The seller can clean up or re-link to a different listing from the dashboard. Any orders already in flight when the listing was deleted may fail to ingest.

Under normal circumstances:

• Standard Orders: Most orders ship within 3 business days
• Rush Orders: Available for a $15 fee - ships next business day if placed before 10 AM CST

Production times may vary during peak seasons or for very large orders.

We offer multiple shipping carriers:

• USPS - United States Postal Service
• UPS - United Parcel Service
• FedEx - Federal Express

Available shipping options and rates are calculated based on your ZIP code at checkout.

International shipping is available for approved designers only.

• Contact us to request international shipping approval
• Shipping times vary by destination (typically 7-21 business days)
• Customer is responsible for any import duties or customs fees
• All international orders include tracking

Once your order ships, you'll receive tracking information:

• Check your email for the shipping confirmation
• Click the tracking link to view delivery status
• You can also view order status in your Rhinely dashboard

Direct orders (placed on rhinely.com):

• Orders can be cancelled if they have not yet been sent to production
• Cancellation requests must be made within the same business day
• Once an order is in production, it cannot be cancelled even if it's the same business day

Contact us immediately at contact@rhinely.com to cancel a direct order.

Connected-store orders (Etsy, Shopify):

• Buyer cancellations on the source marketplace sync to Rhinely automatically.
• Every paid order goes through a short pending window (~30 minutes) before production starts. If the cancellation lands during that window, sellers see a Cancel & refund button on the order page that issues a full refund and stops production.
• If only one item from a multi-item order is cancelled on the marketplace, that single line is detected and only its fulfillment charge is refunded.
• Once production has started, the order will ship as planned and any buyer refund is handled between the seller and the buyer on the source marketplace.

Direct orders (placed on rhinely.com):

• Contact us within 3 business days of delivery
• Email contact@rhinely.com with photos of the damage
• Include your order number and description of the issue
• We will review your claim and work to resolve it

Connected-store sellers (Etsy, Shopify):

• File a replacement claim directly from the order page in your dashboard within 30 days of ship date.
• Eligible reasons: defective product, wrong item shipped, damaged in shipping, or buyer reports the order never arrived.
• Eligible claims are reprinted and reshipped at no additional charge; you receive a new fulfillment order linked to the original.
• Claims filed after 30 days are reviewed case-by-case but are not guaranteed.

Important: Direct-order damage claims must be reported within 3 business days of delivery; connected-store replacement claims have a 30-day window from ship date.

To change your subscription plan:

• Log in to your Rhinely account
• Go to Settings → Billing
• Click "Change Plan"
• Select your new plan (upgrade or downgrade)
• Confirm the change

Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

We accept the following payment methods:

• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards
• PayPal

All payments are processed securely through our payment partners.

To update your payment information:

• Go to Settings → Billing → Payment Methods
• Click "Add New Card" or "Update" on an existing method
• Enter your new payment details
• Save changes

To cancel your subscription:

• Go to Settings → Billing in your account
• Click "Cancel Subscription"
• Follow the prompts to confirm cancellation

You'll retain access to premium features until the end of your current billing period. Your designs remain accessible after cancellation.

To reset your password:

• Click "Forgot Password" on the login page
• Enter your email address
• Check your email for the reset link
• Click the link and create a new password

If you don't receive the email, check your spam folder or contact support.

To delete your account:

• Contact us at contact@rhinely.com
• Request account deletion from your registered email
• We'll process your request within 30 days

Warning: Account deletion is permanent. All designs, purchases, and data will be removed and cannot be recovered.

The Rhinely Designer works best on these browsers:

• Google Chrome (Recommended) - Latest version
• Mozilla Firefox - Latest version
• Microsoft Edge - Latest version
• Safari - Version 14 or later

For the best experience, keep your browser updated to the latest version.

If the designer is running slowly, try these solutions:

• Clear browser cache: Press Ctrl+Shift+Delete and clear cached files
• Close other tabs: Free up browser memory by closing unused tabs
• Disable extensions: Some browser extensions can interfere with performance
• Use Chrome: Our designer is optimized for Google Chrome
• Check your internet: A stable connection is required for best performance
• Reduce design complexity: Very large designs with many rhinestones may affect performance

If downloads aren't working:

• Check your browser's download settings and pop-up blocker
• Try a different browser
• Ensure you have a stable internet connection
• Check if your download folder has sufficient space
• Try downloading in a smaller file format first

If problems persist, contact contact@rhinely.com with details about your browser and the error.

To report a bug:

• Email contact@rhinely.com
• Include a description of what happened
• Describe what you expected to happen
• Include your browser and operating system
• Attach screenshots if possible

We appreciate your help in making Rhinely better!