Production
Standard Production Time
Under normal circumstances, most orders ship within 3 business days.
Business days are Monday through Friday, excluding US federal holidays.
Rush Orders
Rush production is available for $15:
- Orders placed before 10:00 AM CST ship the next business day
- Rush fee is in addition to standard product and shipping costs
- Rush applies to production only; shipping transit time is separate
Production Delays
Production times may be extended during:
- Peak seasons (holidays, back-to-school)
- Very large or complex orders
- Inventory restocking periods
We will notify you if your order is expected to take longer than usual.
Shipping
Carriers
We offer shipping through the following carriers:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
Available shipping options and rates are calculated at checkout based on your delivery ZIP code.
Shipping Time
Shipping transit time is separate from production time:
- Standard Shipping: 3-7 business days after shipment
- Express Shipping: 1-3 business days after shipment
Actual delivery times depend on carrier, distance, and shipping method selected.
Tracking
All orders include tracking. Once your order ships, you'll receive:
- Email notification with tracking number
- Link to track your package
- Order status updates in your account dashboard
International Shipping
International shipping is available for approved designers only.
- Contact us to request international shipping approval
- Shipping times: 7-21 business days depending on destination
- Customer is responsible for all import duties, taxes, and customs fees
- We are not responsible for delays caused by customs
Drop Shipping
For approved Business account holders, we offer drop shipping services:
- Orders ship directly to your customers
- Plain or branded packaging options available
- No Rhinely branding unless requested
Contact us for more information about drop shipping approval.
Order Issues
Lost Packages
If tracking shows no movement for 7+ days or package is marked lost:
- Contact the shipping carrier first with your tracking number
- Contact us if the carrier cannot resolve the issue
Damaged in Transit
If your package arrives damaged:
- Take photographs of the packaging and contents
- Contact us within 3 business days of delivery
- Include photos and order number in your report
Wrong Address
Please verify your shipping address at checkout. We are not responsible for:
- Delays caused by incorrect addresses
- Packages delivered to the address provided
- Re-shipping costs for address errors
Quality Assurance
Every order goes through quality checks before shipping:
- Stone placement verification
- Color accuracy check
- Transfer inspection
- Secure packaging
Contact
For fulfillment questions, contact contact@rhinely.com.
